YOUR PERSONAL TOUR GUIDE APP
Below are answers to your questions about how the Loci Amica app connects travelers to friendly local guides for an authentic experience in Taiwan and SE Asia. Travelers, keep reading for answers to your frequently asked questions.
Answers to some essential questions
We are committed to the safety of everyone using the Loci Amica platform. Drivers and local guides are carefully vetted before being allowed to participate in the program. In addition, we apply robust technological measures to ensure the safety of our members. As a member, you reserve the right to decline or cancel any tour request. During a tour, in the unlikely event that you feel unsafe for any reason, you may end the trip immediately.
The information collected is private, abiding by data privacy compliance standards of member home countries, including the General Data Protection Regulation (GDPR) for the EU, state by state legislation in the United States, the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, China Data Protection Regulations (CDPR), and most certainly the Personal Data Protection Law (PDPL) in Taiwan where our head office is located. Your information is confidential and retained solely to confirm identity for the safety of all using our platform.
Yes. Our guides in Taiwan and Southeast Asia are required to speak conversational English so that you are able to communicate with one another. Some guides speak many languages, so we encourage you to use the filters provided in the app to find a match that suits you best.
You are not required to. However, you most certainly can if you truly enjoyed the experience and want to reward your guide for going the extra mile. To avoid awkward situations, we ask that you do tip (should you desire) through the payment feature on the app after the trip has concluded. The tip will be forwarded to your guide and they will see it’s from you.
Nope. What you see is what you pay. There are no membership fees and there will be no surprises in your e-receipt.
Loci Amica is growing by the day, with new local guides becoming a part of our network as we speak. Our network is currently established for Taiwan. If you can’t find a guide that offers the experience you seek, contact us and we’ll see if we can find a match by reaching out to a guide on our network directly.
Not at this time. While qualified guides on our platform have excellent driving records, other people sharing the road may not. You are encouraged to carry independent travel insurance as you normally would when visiting a foreign city, country, or country.
We’re working on it. But at this time, Loci Amica charges all fees to one single booking profile. You’ll have to work out the shared payment among yourselves (or get them to pay for dinner). Check back soon for updates!
Loci Amica and its friendly local hosts wish to share amazing adventures with the travelers. At the same time, we understand unexpected things come up during travel. Should anyone wish to cancel their trip with Loci Amica, please kindly read below our cancellation policy. Cancellation policy for Guests. After a tour is booked by the traveler, if the traveler cancels the tour, LESS than 24 hours before the tour start time, the traveler gets NO refund. After a tour is booked by the traveler, if the traveler cancels the tour, MORE than 24 hours before the tour start time, the traveler gets a FULL refund. If the tour is canceled by the guide at any time after the tour is booked, the traveler gets a full refund.